Hotel Excelsior Dubrovnik

Everything on our stay has been amazing. Perfect ocean front terrace room. Rooftop restaurant was great food and service. Breakfast buffet is plentiful and also offers fresh prepared egg dishes, or crepes, French toast, and waffles. Pool/spa area is great as well.

Six days too long in a mediocre, impersonal hotel which was not compensated by the view of Dubrovnik old town. It does have a pretty view but this did not compensate for being in a stuffy bedroom below street level where the walls seemed to close in on you and the air conditioning was circulating stale air. Public areas were empty and actual seating uncomfortable. It may look stylish, and that’s debatable, but it was not comfortable or welcoming. Not a place to want to spend time in. I cannot be sure the room was cleaned well, it never had that fragrant clean smell when returning after a day out. Bins were not emptied daily as the remains of a packed breakfast were still in a bin a day later. After a long day trip I found no shower gel mid shower and no bath sheet. We had started with 4 bath sheets when we arrived. I lost interest using the indoor pool after seeing a discarded plaster poolside 2 days running. Sunbeds were not available one sunny morning as no one there to set them out - this was after 10 am. We normally used this area later in the day. Some staff understood the concept of hospitality, and were happy to be there but others seem to view their role as an inferior job. Particularly evident at breakfast time where it was a challenge to get a cup of coffee some days. We were left wondering whether a 5 star hotel provides good service to a select few staying in a suite. We’ve stayed in hotels around the world, the Far East, Europe, Caribbean, Africa and Rovinj in Croatia and have generally found welcoming happy staff who treat guests equally, clean bedrooms, comfortable public areas people are happy to be in, and fresh air. My worst holiday since staying in a primitive caravan in Wales.

This hotel is one of the best we’ve stayed in. The staff are very friendly, courteous, welcoming, kind and nothing is too much trouble. It is very spacious, very clean and modern but comfortable at the same time. The views from the hotel, both day, sunset and night are stunning. The food is excellent, too. Prosecco at breakfast, if that’s your tipple, is a treat! It has much to offer for everyone, including families and is just a short walk into the old town.