Hotel Excelsior Dubrovnik

I was here with my daughter. Reception check in was excellent. Booked through Agoda because they had a sale and as it turned out, Agoda???s description of the room we chose as having a balcony was wrong. Luckily I had screen shot the description and Agoda booking. Showed it to hotel and although they were surprised, they honored it and moved us to a room overlooking the sea with a beautiful balcony. The lounging area with lounging chairs and umbrellas is very beautiful. It???s paved over with beautiful stone slabs. No sand on your toes! Water in the Adriatic Sea is clear, blue and cool (cold at first dip) and is very refreshing in the July heat. The food available by the sea is delicious. Lots of salads and grilled food as well. Margaritas and daiquiris were great. Common areas for sitting are spotless and exuded a calm and classy vibe. Breakfast which was included for us was varied, offering something for everyone. Lots of fresh fruits and yogurt and for those who like a heartier fare, that???s available as well. I didn???t realize until the last day that cappuccinos and lattes were also available as part of the deal. The location is incomparable. About 5 minute leisurely walk to the amazing fort that is a walled compound from the 1300s, now filled with live music, cafes, restaurants, bars, retail shops, ice cream shops. Lots of stray cats in the are. We see the same few ones each time we visit. I think they are fed by locals and they are adorable.

For a luxury class hotel this hotel missed the mark. Location, view and ability to swim in the sea were the pros. We arrived after a long day of driving. We were told the beach restaurant had zero availability for us. We were told we could eat at the fancier restaurant which for us had an underwhelming menu. We were told ???maybe??? we could be seated at 9pm. We sat down at the sea for hours watching as few tables filled, while feeling starving. Around 8pm the restaurant manager said they had 8 cancelations and that they would be able to take us after all. We have never stayed at a less accommodating hotel. You would think a hotel would want to keep guests spending at their property. The food is mediocre at best. Hard ???bagels??? with fish pate? Fish soup with two bites of fish? The breakfast is the same each day. If you are vegan/vegetarian you will have very few options at each meal. If you have dietary restrictions make sure to state as menu items do not list all key ingredients. A shrimp Cesar salad surprisingly included shredding chicken. The staff at the beach were all kind but the service overall is lacking at each point. My husband had a pina colada accidentally dumped on his head at the beach. We have never stayed at a ???luxury??? hotel that does not provide water; the does not greet you with water upon check in considering the summer temperatures. Everything felt cheap and rude in the service category. The first day we had two bathrobes in the room, the rest of the stay one. There is one small clothes rack, no drawers in the room for any clothes. The air conditioning in the room is sub par. There is only one pillow option. The first night it took me almost 20 minutes to get an extra pillow: there was no answer at multiple extensions. We paid extra for a balcony, waste of money. You overlook the restaurant, zero privacy, two uncomfortable chairs. Everyone at the front desk was rude. No personal touches. I???m so confused by the positive reviews. We had an incredible stay at the hotel Vestibul in Split, if you want luxury plus the matching service try that hotel out. The hotel manager provided a reasonable resolution for the terrible first night/terrible communication by staff at every turn yet he can???t even provide direct communication. If we visit again unfortunately we will stay somewhere else.

Wonderful stay! Location - on the water, quiet, and still a short walk to old town. Amenities - private beach and indoor pool / hot tub / sauna / showers/ wellness spa / hot chairs / table. Clean! All safety protocols (covid) in place. Great service - morning breakfast phenomenal with great staff. Definitely recommend for couples, families, business, anything!