Hotel Kompas Dubrovnik

A very classy hotel, very spacious, clean and modern. The rooms were large with modern bathrooms. The staff were very attentive and the restaurant was very good value - 3 course evening meal with lots of choice for about ???20. Far better quality and value than the restaurants nearby. The bar had a panoramic view of the bay. Good connections to the old city, a bus ticket costs about 3???. A very comfortable stay. Also there was a spa offering a selection of treatments and an indoor swimming pool and gym. In summer there is a very large terrace and outdoor pool. However, there is a beach right in fro t of the hotel.

We had booked a short break for our wedding anniversary and birthday break. We arrived at the hotel at 1:30pm but was told the room would only be available at 2pm. We decided to head into the old town and return later. There was a political meeting so roads were busy and kept being closed for police to transport attendees around Dubrovnik. We returned around 8pm and we were given the key. Immediately we were surprised by the view, a stone wall! We were also given twin beds. It was not what we expected. We nipped back to reception to see if we could change rooms to a double and with a view. We were repeatedly told we had not booked a sea view room, we had a classic room. Yes I understand a sea view is more but in a beautiful city like Dubrovnik I did not think it was worth paying extra as we thought we would have a pool, garden or town view, not a stone wall. The man on reception gave the impression it was a regular complaint as there would be around 20 rooms having the same view. He showed more arrogance than empathy towards us. We walked away disappointed and did not change rooms. He was on the desk for check out and did not ask if we enjoyed our stay. For front desk, I would expect more from customer service. However, he seemed the exception. Other staff were welcoming and friendly. The rooms - clean, tidy and comfy beds. We had some noise from the room above getting ready early in the morning but other than that it was quiet. Breakfast - excellent buffet selection, nice and clean. We went at various times and the food was topped up well. Location - quieter area perhaps due to time of year. The promenade to the left went for ten minutes walk with bars and cafes. To the right we walked as far as cave bar which was a great bar in the sun. It was free parking at the hotel so we hired a car but it was easy to travel around the area by bus, taxi or Uber. We had tea at Pantarul and Orka. Both were delicious! Lapad beach area was a stone beach and there was a slide into the water. A bit cold for us to try! Hotel facilities - the inside pool was always quiet. A noisy drain which made it not so relaxing. The area was regularly checked by staff and kept tidy with fresh towels. We had a massage on our last day with Ana. I would highly recommend her massages. She was a knowledgeable masseuse and used the right pressure. The outside pool area was closed off. As there was limited outdoor seating in the lobby bar, we often went to other hotels/bars for drinks in the sun. If we were to visit again, we would stay in the old town area or Cavtat. These were our favourite areas. If I was aware this would be the view from a classic room it could have affected my decision when booking the room. If they turned the area into gardens it would have made it a prettier view. On the positive side, it does provide privacy.