KB Suites & Spa

I have been to this hotel twice now and I cannot wait to return. The location is perfect right on the beach with sun-beds. The 1st time we stayed, we got upgraded to a split level room and it was perfect, overlooking the sea and with 2 bathrooms for us women, it was ideal :-) so the 2nd time we booked we requested the split level room and it didn't disappoint, perfect for me and my mum. The rooms were cleaned everyday and sweets left on our pillows. The food is fantastic- breakfast is to die for (pancakes and waffles!!) The staff are brilliant, they cater to your every need, always friendly despite the crazy hours they work. I spent time at the spa and the therapists were very professional and I came out rejuvinated each time. My favourite part of the holiday was the water taxi that you can take into Skiathos town most of the day. Its cheap and a great way to travel to and from town.

Stayed here for a week. We're looking for tranquility and good service. Weren't disappointed on both counts. We opted for B&B. Take the bus to other beaches, or Skiathos town in the evening for dinner. The hotel is adjacent to the beach and has its own pools so you've a lovely choice between the two.

We stayed for a week at Kassandra Bay the last week of the season and for a hotel I had been looking at booking for many years because it looked so good in the pictures I was very disappointed. We had a double room and when we arrived we were shown to a ground floor room right next to the lift!!! With a 11 month old baby this caused problems from the start🙁. People love to chat by the lift so this would wake our daughter up every night. The room itself was not 5 star. Broken tiles on the floor and walls in the bathroom, no tea making facilities but available when we asked!! I would expect this as standard in a five star hotel, if premier inn and travelodge can do it why can't Kassandra Bay. I asked to move straight away and was told my very unhelpful reception staff that the hotel was full, it certainly didn't look full to us. After two nights of being woke up we asked again about moving rooms, we said we would pay extra to upgrade if needed, again reception told us the hotel was full!! We decided to look online to see if we could book a room , oh what a surprise we could!!! The rooms were better than ours but still reception had lied to us and that's what made the matter worse. Eventually after asking to be moved to another hotel the hotel found some available rooms!!!! We were only told of an upgrade at first but it took for me to get upset for them to say they had a similar room to what we had also. After looking at the upgrade room we decided to pay an extra 130 Euros for our last four nights because that room was by far better than what we had booked, more like a five star hotel. We spoke to the rep about the children's pool which had a filter cover missing, told her on the Saturday and no one did anything about it!!! My husband is a swimming pool specialist and if a child had caught their foot in it they could have been sucked under and drowned, the hotel told the rep the cover wasn't needed!!! The wood around the pool area is rotten and in places you could trip as the gaps are all over the place!! This hotel puts a massive devise between the suites and the other rooms, I honed felt like I was a second class citizen compared to those staying at the suites. Other areas which aren't five star- paper napkins!! no tea spoon with your cup, reuse your plate for breakfast!!! Tables not being cleared away. Like a previous review as it was the last week of the season everything was being cleared away around you, we paid a lot of money for this holiday and which the hotel treated us with the respect to at least wait until the last day before packing everything away, it only rained for one day!! In summarising this hotel was less luxury than my premier inn room the night before my holiday!!! I would say it needs a lot of work done over the winter to bring it upto five star standard.