KB Suites & Spa

We booked this hotel through Tui (huge mistake). Firstly we asked for mattress toppers as the bed in Greece are usuall rather hard. These without would have been bricks. We also requested softer pillows. They were in our room but the beds sheets were not changed all week. Warning about pillows or toppers we had Bed Bugs. Bites were confirmed on my return home. For a 5 star hotel there is no mini bar. The bathroom door is a glass swing door which does not even lock and has a gap of around 2" no privacy whatsoever. Yes it is noisy. The drinks are silly prices. The staff (other than reception) are lovely and deserve a better hotel. Breakfast is ok but the area for breakfast is like a motorway serice station. The food, for buffet food is definitely 5 star. However, the restaurant opens at 7.30pm and the water taxi into town leaves at 8.15.pm Most restaurants open at 7pm. Is this to ensure you are drinking their overpriced spirits. The beach is ok. The courtesey room is not. It is a cave with no air con. There are four cubicles each with a toilet and a shower. We had to share with strangers (one a gentleman), we are two ladies travelling together. We all sid NOT ACCEPTABLE. Given 30 mins to get ready but asked if we were done after 10!. The hotel has had a cheap makeover and is not what I usuall get from 5 Star hotels. At the moment Tui have sent me nothing but waffle. Do not listen to the Rep, Lucy she does not know a thing about people travelling with Tui. Also be aware the air conditioning is ineffectual and is turned off when any door opens even for a minute (which is normal) however, you have to go and phisically turn it back on.

We stayed in the suites part of the hotel which was amazing. The whole hotel was just lovely the staff were incredible and they made the experience perfect - Thank you all! We used the spa a couple of times and the staff were so polite and put you at ease, and the treatments were fantastic. You got beach towels which were changed every day, and the room was cleaned and bathroom towels changed every day too. The hotel location is very good as you can use the water taxi which leaves from the beach, or the bus which leave from right outside the hotel and so it was no trouble getting anywhere. We hired a car from reception and the whole process was just easy - We would definitely return, we love the island and this hotel is the best one I have stayed in there - Thank you to all the staff for such a brilliant honeymoon :)

Pros Master suite and hotel impeccably kept daily, spacious and luxurious, beautiful sea views. Food Breakfast / Dinner Delicious and varied Excellent and varied with theme nights A la Carte - Excellent and varied Service and staff 5 star with mostly helpful and smiling staff especially restaurant hostess/waiters and chambermaids. Cons Meet and greet at the airport ok but need to change their noisy transport van Hotel arrival no dedicated reception to KB suites even though it was only 8.35pm. Staff member did not know how to open the veranda/pool doors and how to operate the shower/sauna/jacuzzi ??? found out in the morning by asking the chambermaids. Master suite No tea or coffee/espresso making facilities (with euro 20 we bought a kettle/2 mugs/2 spoons/tea/coffee/milk/sugar and honey for 2 weeks) and left them all in the room upon departure. No wi-fi in the room and most of the hotel except reception area. Gowns were in small size only and staff found my size XL after 4 days. No turn down service but change of towels at 7.00pm. Although it was the master suite we had no privacy in our veranda/pool as more suites??? balconies overlooked ours, could also be seen from other pools and from the road. No iron or board. However when we requested these from the reception we were informed that they will be sent to our room and can only be kept for 20 minutes. Two hours later they turned up. So we decided to iron as much as possible. One hour later we were ready and we left the iron and board outside our room as requested. They stayed there for 3 days!!! No writing paper or any kind of stationery. Indoor Jacuzzi not used - only cold water since the hot water was only a slight trickle and plumber never turned up (maybe because it was our last 2 nights) Restaurants Breakfast - Varied and tasty however some hot buffet items were either lukewarm or cold. Cappucino/hot chocolate payable. Dinner - Varied and tasty however some hot buffet items were either lukewarm or cold. A La Carte Excellent food and service Bars - Ran out of Heineken after 3 days. When I enquired the next day they said that since the hotel will close in 15 days time, they will not get any. The restaurant staff namely Athanos, Maria and Eleni made our stay there lovely. I think without them I would have rated the hotel lower. Having been travelling for the last 40 years all over the world in 5 Star, I cannot say that it is a 5 star but more a 3.5 deluxe to 4 star