KB Suites & Spa

Check-in was a huge disappointment!! A day before arrival the resort called us to ask about our exact arrival time and flight number. We gave them all the details. BUT there was no heads-up that we would not get our room upon arrival right away, nor did they offer us an airport pick-up! They actually just disturbed us with this call! So when finally arriving at the property, there were some guests complaining at reception about the airport transfer - they were mad that the hotel would charge 25??? per person and that the bus was already completely full and would not leave on time, as the driver couldn't handle all the luggage - the guests were all frustrated! My friend and I decided that we would take our own taxi back (which was a limousine, air-conditioned and half the price). The reception staff (all of them) were so busy calming down the departing guests, that none of them could truly take care about checking us in. (Of course, they do have a hard job - so we took it easy) Finally, we were hoping to just go to our room, we were told that we need to wait at least 3 hours (!) - we were confused, because they could have at least mentioned that in the call the day before! If we would have known this, we would have come prepared and put our bathing staff on the top of the luggage to grab that easily. We were told there is a changing room, that we may use and they will call us, once our room is ready! But we were a bit at unease, becaue there is simply no luggage room!!!! We were told to just put our luggage in the reception hall - so as others did - but there was no one taking care of it! So people could actually easily enter the reception hall and take away the luggage. Then, after the really bad experience, it even got worse. Jesu, the bell boy was asked to show us the changing room. He greeted us and since my friend is pregnant he started to ask very personal quesions about her pregnancy. We were trying to change the subject but he would not stop talking about it! While going, he examined me (!) and started to ask, so you are pregnant as well! I told him in a nice, yet distinct way that this is not his business. He continued and told me that I would look pregnant as well and that I should get a baby! At that point my friend and I felt very uncomfortable. He even wanted to enter the changing room with us! We told him, that he should go away and we will find our way!!! In all the years of travelling togehter as besties, something like this NEVER EVER happened to us!! I will not comment on the thoughts, but I wonder how the management can hire such an immature, unprofessional staff? Obviously they lack training in communications and clear rules of what to refrain of. Breakfast - Huge variety, egg and waffle station - unfortunately its only served til 10:30. when coming at 10:30 the place was still buzzling - Its extremely loud, so dont expect a relaxing start into the day (you can be happy, if you don't walk out with a headache) Beach - beach service is given and a huge advantage - Unfortunately drinks, even the hot drinks, are served in plastic cups! So is the food!!! Given the environmental challenges this is a HUGE minus - the water is nice but dirty, swimming there we found a lot of garbage, which is due to all the plastics (plastic cups, forks, anything you can imagine) Staff - the Staff (except the bell boy mentioned) try to work hard; some are friendly; most of them are just tired and overworked - the same people that serve you breakfast, will serve lunch and dinner (!!) Overall this is not a 4-star Hotel - it's the many small things, that shows that they are trying to save money at the expense of experience, service and quality! They may have gotten my money once - but rest assure never again - not from me, nor my friends or acquaintances!

This was our third visit to this fantastic hotel. We stayed in the suites and once again it was everything we could ask. The service was outstanding and friendly along with the quality of food. We would recommend this hotel to anyone wanting to spend a little relax and chill time on the glorious islamd