Palacio Estoril

Stayed here with family for 5 nights over Halloween 2021. The hotel is a classic vintage hotel with some of the nicest staff we've met on our travels. They took great care to look after all guests in the hotel. The bar is where Ian Fleming wrote Casino Royale, with the Casino the story is based around is within walking distance of the hotel also. Facilities in the hotel are excellent, breakfast is excellent and the pools is amazing. The hotel is also in an excellent location, in walking distance of some excellent restaurants, train station to Lisbon, shops and the beach. I would highly recommend this hotel and cant wait to visit again in the future.

Visited this quaint and historic hotel for a brief mini- break recently, essentially to use spa facilities after a long two year pandemic of restrictions. We booked a delux room and hotel kindly upgraded us to a sea view which was lovely, thank you. Check- in was swift and informative. Our room was well appointed, and although clearly in need of refurbishment, had every comfort and convenience needed for a relaxing break. Huge comfortable bed with pillow selection, balcony to sea views overlooking the park. Heated bathroom mirror and good powershower, nice bathroom amenities and robes and slippers. Hotel left a welcome platter of pastries and port for us. Breakfast was lovely - less choices available due to low season but more than enough to cater to all diets and preferences. A big thank you to Martha the restaurant manager who always made us feel so welcome and well looked after. Housekeeping were also wonderful as well as the turndown service. The Banyan Tree spa (hydrotherapy circuit pool) was lovely and supplied robes, towels . There is direct access from the hotel by walking underground (Spa is located in a different building across the road, alongside gym and lovely organic cafe), or walking across the road from reception. Overall we had a fantastic stay and look forward to returning soon again. We particularly enjoyed beautiful promenade walks from estoril to cascais (about 25mins) at sunset with lots of eateries along the way. Unfortunately, we felt compelled to only rate 4 stars/4.5stars instead of 5 on this occassion, primarily due to numerous incidences of rude and dismissive concierge staff that we unfortunately encountered during our stay, and again at checkout. It was surprising given the welcoming and warm nature of all other staff members. We also felt that broken pictures (no glass - not replaced) and peeling prints in our room were not up to the five star standard we would expect. Lastly, we were disappointed to note that air con in room did not work - request for maintenance went unanswered. All in all, we thouroughly enjoyed our stay and hope management take on board points raised here as areas to improve service for future guests.