Iberostar Selection Fuerteventura Palace

Stayed here for about 2 weeks and are really torn on how to rate our stay. Here‘s why: It‘s a bit of a club atmosphere: around lunch time they start with all kind of activities around the pool area along with music. Some might be annoyed by this, some not. It is followed by daily water polo with some loud music, bingo and other things. In a kind of way we expected a bit of a more decent atmosphere at a 5 star hotel. At some time around in the afternoon some guests gather around at the bar truck and get some drinks, having some fun there. Nothing against it as this comes along with all inclusive and should have been expected. Aren‘t there any quiet places some might ask? These are limited if at all existent but you need to get up earlier to get your sun bed as lots of them are reserved with towels. Also something we didn‘t expect at a 5 star hotel but no other choice to play along the game. Staff places cards on reserved sun beds stating that it is not allowed to reserve more than 45 mins but no one cares. There is this part of ‚star prestige‘ with a dedicated area (also other rooms) but we didn‘t get the real add-on value of this. The pool area is partially facing the motorway, hence no clue why this should be better especially if you need to pay more. These guests also have a dedicated space at the buffet restaurant but still have the same food. Food is good at breakfast and dinner. Lots of choices and at dinner there is a live cooking for fish and meat. Unfortunately they sometimes miss to get the meat and fish done the right way and it is sometimes overcooked. Rooms are very modern and nicely furnished. We booked partial see view but our room was facing the parking lot and had a huge tree in front of it. No sea visible at all so we asked for a full sea view room and paid for it. Had some issues with the air conditioning as it stopped in the middle of the night. Asked for a check and it looked like they weren‘t able to fix it. Sleeping with open windows is actually what we prefer but it got incredible hot as there was literally no air circulation in the room. At least for the ones in a corner. Staff is in general very friendly, especially all waiters. At reception there are a few which were a bit pushy but all others we talked to were very friendly and supportive. To us it is rather a good hotel and not a very good one and we personally would not come back.

We stayed at the hotel in August 2023 as a family with children aged 18 and 15. What’s good: - the food was of a high quality, varied in nature with something for everyone. - the waiting staff work extremely hard - too hard in my opinion and management need to allocate more waiting staff in the interest of fairness. - the rooms are extremely clean and the staff work hard to ensure that they are cleaned to a high standard daily. - drinks are not restricted to local varieties - evening entertainment on the whole was good, it’s not the West End - it was entertaining and we enjoyed it. - the Iberostar entertainment staff work hard and the aqua aerobics was enjoyed by all. What’s not so good: - if you are travelling with young people or children I’d avoid. They are not allowed to have inflatables or balls in any of the pools. The pool staff are more like pool police - if caught with the smallest ball you are frog marched to a sign detailing no balls etc. There’s no pool fun to be had, it’s Iberostar no fun in the sun!! I went to Reception to ask about this and was told that ‘ the hotel is not for children’…… hmmmm, I recall no adults only information when booking! - during the latter part of our stay, notices were put onto sun-beds alerting us to a 45 minute holding time ie if you’re not back at your bed within 45 minutes, you lose it. This rule was enforced throughout the day even during lunch. In my opinion it was unnecessary as there was an abundance of loungers. Alarmingly, the rule appeared to apply to some and not to others and so caused mayhem around poolside. Some loungers being unoccupied for most of the day did not get a notice while others got one after half an hour! - some of the bar staff were very rude. A shame really as the majority worked very hard. In a 5* resort I’ve never been shouted at in the manner of a petulant teenager whilst ordering a drink. I’ve stayed at many Iberostar hotels and have always had a preference for the hotel chain but I won’t be rushing back to this one. It’s more of a borstal than a hotel - ‘ Iberostar no fun allowed’

Family holiday with 2 older teenage boys. Fantastic holiday would definitely return. We hired a car to transfer and it took us 1 hr and 5 minutes. Very friendly welcome with champagne. We had interconnecting rooms on the back which were absolutely fine. Cleaned everyday and even came round with towels and a chocolate. No scrambling for sunloungers and the food and drinks were amazing. It’s right on the beach (although at times was a bit choppy but we mainly stayed by the pool). There are electric scooters on the prom outside the hotel which you can hire to go up the prom-it was quicker than walking and got to see a few of the sights. Fabulous holiday!