XQ El Palacete

I don't generally write reviews, but on this occasion, I will make an exception. The hotel is in a perfect position for the beach bars and restaurants, although we did not eat in the restaurants as the meals in the hotel were very good. The rooms are comfortable with a sea view balcony , there were plenty of sunbeds, a nice pool and bar area. But the best thing about the hotel are the staff who are always cheerful and friendly, which gives a totally relaxed atmosphere and completely stressless environment. After saying in reception as we left that we rarely revist a hotel I have to admit that we have just booked to return next year

Well … we stayed here last year and loved it. This year we have been put in a room that’s not as nice for the same price and had a very weird experience at dinner tonight. At this adult only hotel there at two sittings in the buffet restaurant - 6.30 - 7.30 and 8.00 - 9.00. We arrived around 7.10 and were quite rudely told we “were late”. We apologised and said we would be finished by 7.30. There was one other elderly couple sitting inside and others outside with about 10 free tables outside. We asked to sit outside and were told we couldn’t as they “were all taken” and we were told we had to sit inside. This was nuts - if we were late how late were the others who had the tables outside before the next sitting?? Needless to say no one came to the outside tables and it was a bizarre start to a hotel we love - we felt unwelcome and “punished” and not sure if it is because we are British in a mainly German hotel but when I went to question how it worked with Luc at reception me tried to reason it away and then just said upstairs they deal with the rooms and had nothing to do with tables . The hotel restaurant was almost empty and this made no sense at all - fingers crossed we will have a better experience tomorrow night. One another note there also seems to be families with “older children” with them in this adults only hotel. We loved this hotel last year …

We both agree that this hotel has the most friendly staff encountered for a long time and it starts with a very warm welcome from the front desk and filters all the way down to the pool lifeguard. If you want a hustle and bustle disco type venue This is not the place for you. If you want a relaxing place near an amazing beach along with a pool and views most holiday makers dream about this is most definitely recommended by us. The hotel rooms are a great design with two doors so that you don’t get any corridor noise and with a large bedroom and furniture on the balcony make for an enjoyable stay. The breakfast buffet sitting out on the veranda ticked boxes for us the sun beds were very comfortable and available even over the Christmas period and folks don’t reserve them and not use them all day. Pool attendant great guy and interesting character to converse with and he wants you to enjoy your day poolside. The lady manager and lady assistant manager are very approachable and they are always smiling and willing to assist with any problems you may have and they have such an awesome set of staff behind them it’s a pleasure to see it all working so well. Special mentions Hassan and his colleagues in the bar area, all the house keeping staff are hard working and keep your room in tip top condition. Restaurant staff Sara and too many others to mention but always fantastic service and warm pleasant welcome morning or evening time. Suzanne the assistant manager what a fabulous hard working lady with always time to spare to talk and advise guests please keep up the team which we know will keep clients returning hope to see you all again one day .