Lopesan Baobab Resort

I am highly dissapointed at this hotel resort, firstly I will outline the positives; Friendly staff Beautiful well kept grounds Good shower pressure Live music was great Well kept grounds Poor lighting throughout Negatives; ROOMS; are worn, the rooms are not five star standard in appearance or upkeep. WiFi and safe is payable on a daily rate, housekeeping are sparingly with the towels that are very aged I???ve seen better towels provided at a 3 star complex, robes are tired and bad colored. Housekeeping staff wear disposable gloves however they are not changed for each room being cleaned, they clean toilets and change beds then go to another room wearing the same gloves, they protect themselves but are transferring germs to each room by not changing gloves. The lighting is poor in the rooms, the light on the balcony can not be controlled by yourself, it comes on for a few hours in the evening. There is no tea or coffee making facilities in the room The silicone around the bath is full of mould The rain shower head is dirty and requires de-scaling Beds are very very uncomfortable Soft furnishings are grubby such as scatter cushions and bed footers RESTAURANT; Food is poor and repetitive my children and I were out most days even though I paid for full board, that???s how bad it was, no variety at all no love in the food. Everyday the same food laid out, no variety no taste it has been the poorest full board experience I have endured when you have a 9 &12 year old complaining about the food that should tell you something. Dinner table mats are dirty, cutlery and cups were grubby to touch on most days Glasswear looked dirty had to rinse before each use. No serving of tea at your table at breakfast time, there is a line for the hot water, only coffee served at your table or drinks that are chargeable. BEAUTY CENTRE; I went for a massage, no form to fill out regarding any health issues, 1 verbal question asked, at the end of the massage the therapist folded the towels that lay on top of me during the session so neatly and in such a way that could only suggest that they were going to be re-used, I cancelled my next appointment. POOLSIDE Some of the loungers are wearherworn and mouldy Towel cabin closes at 12pm daily and that???s it! Usual hogging of loungers Children???s entertainment Programme is not great CONCLUSION; I feel like I have been miss-sold a holiday that cost me a fair bit, I did trail through the reviews on trip advisor where some of the comments mentioned some of my complaints however I went with the masses of positive reviews! I???m a seasoned traveller this is by far the worst five star experience, I have been to 12 five star full board/ all inclusive hotels around the world this is not a five star resort it???s more like a four or even a three, so much effort and emphasis on the grounds they have forgotten the little things that matter, if you are looking a five star experience, this is not it! I was really looking forward to my holiday towards the end the kids couldn???t wait to come home!

Loved this hotel - we were so lucky to find it at such a great price! From prosecco on arrival right through to the moment we checked out! Staff were very attentive, the hotel itself was just amazing and the rooms were big, clean and modern. The food was great with a different theme every night. We went in June 2017 so it was perfect for couples as not a lot of children about yet still hot enough to relax by the pool with a cocktail and a good book. My only fault is that we should have gone all inclusive instead of half board as the drinks were quite pricey but will keep that in mind for next time! Everything you needed was in your doorstep - Shops, Bars, Restaurants and just a short walk to the beach. I would recommend this hotel to anyone going to Gran Canaria - it was simply beautiful!

Having read some of the negative reviews on this resort I thought it time to add my own thoughts. This is a wonderful place for families with lots to do and see and do. The pools and lazy river are absolutely great along with the grounds and gardens it is like being in another world. The hotel is spotlessly clean and the staff are well trained and highly motivated but always friendly and helpful. Food presentation, quality and choice second to none. Now to address negative comments: Reception staff unfriendly and rude: we found just the opposite they just could not do enough for you. Areas are too dark: some are dark this is true but totally in keeping with the African theme of the resort. Sun bed issues: this is true to a point but the on time we had problems the pool staff resolved it immediately and without issue. I can not recommend this resort enough it is just wonderful in every respect. It is however a family driven resort so maybe not the place for a romantic couples holiday in school holiday time.