Jumeirah Port Soller Hotel & Spa

The service and the staff it can be better....great hotel to stay..we will definitely go back. Clean, friendly, cozy. It make you feel at home, location, very family oriented. with great locations, One word Simply the best....

We stay in Jumeriah Hotels often, this has included the Maldives and several times in the Burj in Dubai, so we had a preconceived expectation of what to expect, and this was not my first visit to this particular hotel. I was impressed enough on my last visit here to bring my family and friends with me this time. Expectations were running high! However I must admit i was more than a little disappointed this time, it started with check in, which at first was perfect. I have to explain that this hotel has 8 floors vertically and is spread horizontally over maybe more than 0.7 of a km, it takes a several different lifts and a fair amount of legwork to get from the 8th floor down to breakfast and back. We had reserved three rooms over two categories and had asked for and were expecting rooms near to each other. This was not so, not even on the same floor, in fact not even in the same block! We were miles apart.... When we mentioned that we understood that we were supposed to be near to each other, along with the fact that the Sirius Gold card and Fine Dining program allow for upgrades if available, two of our rooms were promised upgrades the following day when the rooms were available, allowing us to be nearer to each other. However this never happened, the following day the Front Office manager informed us that the room changes were not now going to happen. I could not get to the bottom of why not, I actually think we were just lied to.... so plenty of exercise to see each other! Also there seems to be a problem with complimentary water in the rooms, there never seemed to be enough and had to constantly ask for more.... why? It cant be difficult to arrange enough water to drink. Breakfast. The staff as a whole are lovely, always helpful and friendly. But, particularly at the beginning of the week, they were woefully inefficient, and I think inexperienced. It was taking over 25mins to get a tea or coffee, fried eggs etc. The breakfast food overall was superb, but the delightful, friendly staff need training. It seems that they might have had a staff problem, and have taken on lots of young people that are lacking in experience, I imagine and hope that they will get better with time, and to be truthful it was getting noticeably better by the end of our stay. Adults pool. The bar staff are very good, very attentive, friendly, professional and very efficient. They all worked really hard and are a credit to the Hotel. However you will pay for this, vodka and tonic is 14 euros..., but then what do you expect in a 5 star hotel... The food around the adult pool is a very different story, limited menu, inconsistent quality and generally poor... The fine dining restaurant ( Es Fanals ) was also not good, there seems to be a menu/concept change since we last dined here. This time it was awful, the service was at best average, the menu challenging and the food was average to poor, with several dishes returned. This is not fine dining... my advice is to eat elsewhere. The taxi service is an issue here too, they are woefully unreliable and often late. we ordered two taxis to Deia, one was 40 minutes after the other.. The hotel seems to be at the mercy of the local taxis, who have a monopoly, and I feel the hotel has its hands a little tied. That said it needs to be sorted, and sorted quickly, because the bad taxi service reflects badly on the hotel, whether it is the Hotels fault or not. We are guests of the Hotel and should be able to travel around easily at will. Overall, we were disappointed, we had an enjoyable time, but most of the time it did not feel like a 5 star hotel, too many basic errors and inconsistencies. Sort it out! Sorry but we won't be coming back until you do....

We just came off of a 5 day stay at the Jumeirah and had a wonderful time. The service was truly phenomenal and everyone couldn???t have been nicer. We came with little planning and the concierge was very helpful in making restaurant reservations as well as car hire, etc. special shout out to Bruno at concierge for being very helpful and all the bellmen were amazing with being accommodating and so helpful with the shuttles/lack of taxi situation/water (Jorge, Victor and the guy from the small Majorcan town - we forgot his name, sorry!). Always smiling and pleasant! Breakfast was lovely, we will miss S??ller orange juice, and the candy bar at the pool was a nice touch, as were the sweet treats in our room. The shuttle into town is great as the walk is not easy in the heat and there is a limited monopoly taxi situation. We did not use the kids club so can???t comment. All in all, an amazing stay with phenomenal service.