Iberostar Anthelia

I was traveling on my own and felt very safe and well taken care of throughout my stay, hotel has adapted well to the current safety regulations, staff was extremely polite but also always insisting on people wearing masks in common areas as well as disinfecting hands upon entrance to the hotel itself/restaurants/spa etc. The outdoor heated pool and the view is absolutely mesmerizing, rooms clean and spacious, balcony facing the sea was definitely a treat. They have a lot of activities almost daily from pilates and body balance exercises to aqua gym and even soap making! Gara, who is leading most of the entertainment for kids and adults is one of the kindest and positive people! Dinners instead of regular buffet are a la carte and the meals were absolutely delicious, breakfast is buffet, however, as precaution guests are being served at each station rather than helping themselves. Oh, and there's live music in the lobby bar every night. If you need a sunny getaway and wish not to have a care in the world, it's a great place, worked for me!

Overall experience from this hotel is better than good - the location is perfect, what was the best for us was the view from our room (we had the priority location), most of the staff is very friendly and most of the meal is good :-) What need to be improved is above all the application which is needed to be able to get information about the hotel life - it almost never worked, there were problems with clicking on it all the time, and the information there were absolutely for nothing. Other point to consider is the quality of dinners - they are a la carte, and unlike tasty lunches they were mostly not very good prepared/cooked, I have to say mostly we weren??t able to eat them at all.

For me this was a very good hotel, but not a luxury one and not the most relaxing one ( compared to three other 5 star hotels in the area). The best things about it being amazing food and location. There are some points which hotel could improve on. The reception area is a step in the 80s and does not really make a good first impression. Rooms are fine but not really 5 stars and I don???t think the design of the bathroom area is to everyone???s taste. I did not find the smell and the quality of the toiletries appealing at all. One of the biggest downsides was the noise around the pool area. The hotel was only ca 20-30% full but the noise around the pool was horrendous. There are two pool areas and one of them could easily be turned into adults only. Also, every single day all the sunbeds on the left side of the pool were turned by the guests to face the ocean only to have them turned back in the evening by the pool guards. While I appreciate the aesthetic aspect of this, this was a real nuisance. A solution could be to alternate the sunbeds to face the pool and the ocean. The hotel has a spa for which one gets a voucher for a single visit, however there is no free indoor pool, no jacuzzi and no bali beds, which one would expect from a 5 star hotel. As the hotel was almost empty, they stopped serving lunch buffet and changed this to la carta. No information about this was provided in advance ( in fact no information about this restaurant was given at the time of check in), I only learnt from the waiters that I could order 3 courses. As a result I had to pay an extra bill in the end because some of the dishes I ordered were not on all inclusive. This should have been better communicated. Being on all incl I also did not like the fact that I had to give my room number every time I ordered a drink. For some reason no one could get it right from the first time regardless of the language I spoke and this always caused confusion ( perhaps because of the names of the buildings). This was probably not just a single case, as I had a big bill with drinks I never ordered at the end of the stay, which fortunately I did not have to pay. According to my Iberostar status I am entitled to a late check out. I was really surprised that with hotel barely filled I was told to vacate my room at 12, because somebody else was checking in that day. Apart from this being a bad customer experience I find it strange that in these times the hotel would rush to give the same rooms to new guests, once you are out of the door, regardless of all the hygiene measures they say they have implemented. I would personally like to think that on one stayed in my room 3 days prior to my arrival.