Iberostar Anthelia

I had booked and paid the hotel directly to take my wife, for her 60th birthday, my two sons, my two daughters in law, and my two granddaughters here to 3 suites all inclusive. Sadly, for obvious reasons, it had to be cancelled, but the hotel refunded me in full without any hesitation. I am totally delighted at their honestly and integrity, and when things get back to ???normal??? we will certainly be coming here, that???s a promise. Thanks to all concerned.

Last minute booking and splashed out on a superior room. Having stayed at an Ibrerostar Hotel in Montego Bay, Jamaica some years ago, were confident about what we had booked and, mostly, were not disappointed. After having gone B & B, but dining in on our first night at the Zeus huge buffet dinner, we decided to convert to dinner inclusive, which also allows you one meal at the gourmet Poseidon Restaurant a week. We didn't try the Portofina Italian as we loved the buffet so much. I have never seen such a range of food as in the Zeus, even on cruises, and there was a different theme each night, with lots of hot and cold dishes, food cooked to order, spanish delicacies, international and so on. It was difficult to make a choice Large room, good balcony, clean and modern. Huge hotel, but didn't feel crowded, except at dinner. Lots of pools with snack bars and drinks, library, nightly theatre with amateurish show, but what do you expect - West End quality? Also computer terminals for free if you didn't want to lug your laptop on holiday, daily UK papers available from breakfast time, and other shops, gym and beauty parlour (I had my toes done!), meeting rooms, gigantic lobby that just worth gazing at alone, beautiful gardens with lots of varied cacti and right above the sea front, although the beach is not worth talking about. The Seasoul Restaurant is run separately from the hotel, but just in front of it, and you can book at reception. One problem which was mentioned in our feedback to the hotel, but for which I did not get a reply, which surprised me as we came back a few weeks before the Coronavirus closed everything down : my wife Nina is very dark Nigerian, and once when she was on her own in the lobby bar, and the night we dined in the Poseidon Gournmet Restaurant, we felt she was treated in a very offhand way. We have travelled literally right round the world in our 30+ years together, but have not felt such blatant hostility before. There have been the uncomfortable moments, like in Memphis, Tennessee (the expected deep south black with white couple disapproval), and staring and pointing whilst on tours in Austria and Hungary in 1990, but that was more wonderment than rudeness. We did not experience this from any of the other Iberostar staff, whether in the Zeus buffet or at reception, or chambermaids etc, who were very chatty and helpful, which helped us mark it up from three to four, but its something that needs looking at when they re-open and choose their staff again. I'm sure its not us being over-sensitive, we have travelled far and wide, and at 77 & 76 years old, most things are water off a duck's back to us.