Iberostar Grand Salomé

This was our first visit to Grand Salome and we had been persuaded by the good reviews. My husband and I stayed in a third floor room with an excellent balcony. The room service each day was perfect. We were brought copious fresh towels and everything we needed to our room, including little bottles of milk and tea bags. The fridge was well stocked with drinks too, and we always had plenty of bottled drinking water. From our welcome to our departure, all the staff were really pleasant and helpful. There are too many names to mention and I am reluctant as every single member of staff is so lovely. I will just mention wonderful Mossi at breakfast and in the Portofino, dearest, darling Valentina - so kind and helpful and with a great sense of humour, Richard - our happy, singIng waiter with good wine recommendations and exceptional Elsa too - such an efficient butler. We met so many lovely staff - thank you all. We hope to visit you again. Thanks to the chefs - all the food was wonderful and we are awkward vegetarians. We enjoyed the delicious meals made especially for us in the Poseidon restaurant. Thanks kitchens! Oh, and thanks for handing the piano key over to David so he could play in the lobby bar one evening. It was also nice to be able to join in and see some of the music in the main Anthelia hotel in the evenings. That is a nice place to sit and relax with a drink. Thanks to the waiters there. Overall, we cannot wait to come again one day and we would highly recommend this lovely hotel in a beautiful spot. At night, all you can hear from your room is the waves just a short distance away. Thank you ! Annette and David xx

I write this as I sit by the immaculate pool (which is lovely and warm) sipping a perfectly made strawberry mojito by the fantastic staff (who are so kind, generous and willing to help with any request) at the excellent Lagarto pool side restaurant and cafe bar on day 5 of our holiday This evening we are eating outside again at the Portofino Italian style restaurant having eaten the last two evenings outside at the exceptional Poseidon restaurant served and looked after by Giuseppe, Ode and the super team. The food we have eaten has been tremendous and cooked beautifully - Thank you so much to all the Chefs and everyone behind the scenes. I could write on for an hour about this lovely place the immaculately maintained grounds and rooms and all the kind staff, if you are thinking of visiting please know that you would be in for a real treat. I would want to mention Elsa and the first rate butlers who can help you get the most out of your stay, nothing is too much trouble for them. We have already booked to visit again in June.

Review On arrival at the hotel we were met at the taxi by an attentive bell boy who took our cases and asked us what we would like to drink. Cava was accepted by us both. We then had to que with Anthelia guests. Sam came over from the Grand Salome hotel and took us over to the Grand, we had a ground floor room with terrace this opened onto the swimming pool. There was a Lounge area within the room. With a huge bed and lovely bathroom with bath and separate shower. Toiletries were attached the wall and we had plenty. Shampoo, conditioner and shower jel/hand jel. We had previously book a restaurant for the first 2 nights prior to arrival via email to the hotel. As guests of the Salome you can eat in the 2 al a carte restaurants every night if you wish but you have to pre book. The other option is the buffet. We had a double sun longer on our terrace and towels were changed as much as you need. We had turn down service each evening and you can have clean towels in your room twice daily if you want. Soft drinks and beer is included in your mini fridge but other drinks you have to pay for. We had a complimentary bottle of champagne in our room on arrival which was very nice and good quality. Beds are very comfy and lots of pillows, AC is good in the room, water is well stocked daily. You have a kettle and coffee machine just ask for milk if you need it. Pods and tea bags are left daily. House keeping is excellent and room was very clean. Bathrobes are provided however they are worn and look a little old. The shower is excellent with 2 settings, overhead and side shower. Excellent hair dryer and straighteners are in the room. The pool side bar and restaurant is really nice and the food is excellent. This is included in the all inclusive option. You can also order bottles of wine and if you don???t finish it you can take it back to your room. The portions of food are large so be careful when ordering. Food is served 1-4 pm daily but drinks till 6 pm. Free coffee and cakes from 4.30 for all guests. King prawns, steak, lamb, all different fish are on offer at lunch and dinner. You can also eat the buffet or BBQ restaurant in the Anthelia at lunch time and again this is included if you are all inclusive. The BBQ restaurant is really nice with excellent food choice. The food in both al a carte restaurants is of high quality the Poseidon being the better and again all the food on the menu is included on all inclusive even if it has a * next to the food. The lobster starter was amazing. The only thing is you have to scan the QR code at all bars and restaurants to see the bar which can be a pain at times but if you ask most will give you a paper copy of the menu. The pool , is heated and is really warm and inviting. There was always plenty of available sun beds no need to Hogg with towels although guests do. You have buzzer at your sun lounger to press if you want any bar service and the servers come round each morning with complimentary drinks and snacks for all guests even if you are not all inclusive. Which is a nice touch. Plenty of shades around the pool as well. The staff around the pool are really lovely and helpful. Breakfast is taken in the terrace restaurant and you order from the menu. There is fresh fruit and bread to help yourself as well. The food ordered tended to be a bit cold on arrival and they cook their eggs very runny. Download the app on arrival as all the food menus and drink menus are on the app. It gives opening times of the bars and restaurants, it would be helpful if you could book the restaurant via the app but this is not active. Restaurants The Italian is closed Tuesday and Wednesday so that leaves the Poseiden only available to all guests in both hotels for these days which is madness as we could not get in on the Wednesday and had to eat at the buffet. The buffet gets very busy due to accommodating the guests in The Anthelia and The Salome. All staff are so friendly and helpful and I think this makes your holiday from the cleaners, gardeners, waiters etc. All so professional and attentive. We went to the entertainment most evening and it was really good. Very attentive waiters who bring your drinks promptly. The lounge bar is really nice but bring back the Gin trolley which they have had in past making Gin cocktails in front of you. The cocktail menu is limited on the bar menu however we asked for porn star martini and got it as well as margaritas. So what could be improved I think the rooms need a lick of paint and the flooring needs replacing. The carpet in the hall ways looks worn and could be replaced with nice tiles that can be easily cleaned. Reservations in the Al a carte improved, so Salome guests can get easy access to these restaurants. Have laminated menus around in bars and restaurants. At breakfast have more ???help yourself ??? food available in the terrace restaurant and work on keeping the food ordered warmer. Jams and honey would be nice to help yourself at breakfast.Better quality bath robes. A little light music around the pool to give an atmosphere. Have keep fit in the Salome pool So staying at the Salome cost us around 2k more for the week opposed staying at the Anthelia. Was it worth it???well No children More food choice venues More wine menu Better rooms The Salome needs it own bar in the evening as when you do adults only you don???t really want to sit with children in the bar area More use of the app I messaged several times via the app with very delayed responses and was to.d to ring if I needed anything but there is no phone to use on your sunbed But I guess only people who have stayed at both can answer this I hope you enjoyed the review and it was helpful. Don???t think we would return we love the iberostar chain but the hotels in Mexico are so much better and of a higher quality but less cost. The Grand in Mexico is so much better and such higher quality rooms etc.