Iberostar Grand Salomé

My mother and I went for a 12-day vacation and are very pleased with the hotel. The rooms are clean, spacious and comfortable and we had a great view over the sea from our balcony. We loved that no plastic is used, even the capsules for the coffee machine are compostable. All the staff was very friendly and attentive. The food was great and there were many options to choose from. We loved the buffet in the evenings, but it was very crowded and we were glad to get a table outside, especially during Covid times. In the Poseidon Restaurant, as well as the breakfast room we felt very safe, since it was far less crowded and there was much space in between tables. Plus, the view over the sea is amazing :) From books to coffee and planing of activity, every need was met by the butlers. We had a great time with zero planing involved and really appreciated the effort, especially from Francisco, who went out of his way to make our vacation special :)

My husband and I stayed in that Hotel after spending a beautiful week at the Grand El mirador! What a difference??? My husband and I booked the Grand Salome all-inclusive adults-only butler service for one week. As soon as we arrive at the hotel, our trouble started, we were told that we cannot eat on the outside terrace, but only in the buffet restaurant or eat in the inside room of the restaurant, at first we were told only the first night and then, it was also for the second night as well, as the restaurant terrace were fully booked, we disagreed stating that we paid for an upscale all inclusive adults only, not one of the lowest rate, Euros 575.00 per night??? And since we did not want to eat inside, our only option was to eat on the terrace of our room, so we complied with their exigence and had room service dinner, we told them that we were in vacations, and will not eat a second time in the room??? Luckily, they decided that we could eat on the terrace of the restaurant, the first night was alright, but we quickly realized that they had one free table for the all-time. The second night, they had three free tables, and the third night, they had children, jumping all around, family with children and baby???s strollers, etc. We were furious and went to the front desk they called a manager, a certain Diego! Stating that he was the interim manager for the whole complex, not to mention that the ???Grand Salome??? is a unit inside the Anthelia Hotel which they omitted. After I explained our concern, Mr. Diego told us that he cannot open a restaurant just for us, wanted us to listen to his arguments, while we went to complaint about our situation??? At night, they only had one two entertainment spaces, where everyone from Anthelia and Grand Salome reunited, whether it is 10:00 / 11:00 PM or 12 midnight, you have children of all ages and parents with baby strollers all around??? (Don???t get me wrong, I love children, but when it come to vacations, and since we do not have children, we like to stay at adults only Hotels-resorts). However, how can a resort allow babies, young age children in bars, where people are consuming alcohol after 21:00/ 22:00??? A hotel/ resort must have rules when it come to infants and young age children??? So, we decided to live the hotel, call the airline company, change our return to the day after, since we needed to take the covid-19 test to board the plane. The last night we had to have room service one more time and eat on our balcony. All in in one, that was the worst 5 days??? vacation, we never had, not even a little wildflower on the restaurant table, or in the room, not a small aperitif in the afternoon, for guest of the grand Salome! Not even soe fruits, nothing at all, and they blame everything on Covid, this is a lie??? I am gluten and lactose intolerance, even knowing they said that they could accommodate us, I was sick for two days??? I must admit that the staff, butler, etc. Tried their best, nevertheless, it is a mis-management failure, problem. Last but not least, on the day of living, since we get up early, we find a bug (sort of bed bugs, lice, or puce, running around in the bedroom, I crushed the bug, take the pictures, and take it in a napkin to the reception, see attached picture, conclusion, not even the hygiene is trustworthy at the grand Salome! Perhaps it was alright in the past, but good luck during the post-Covid-19 time, we would like a partial refund, as this is not right, considering that we stayed at many Iberostar Hotels- Resorts around the world, we are sky members.