Royal Hideaway Corales Suites

I'm so glad 4year ago I stumbled across this hotel online when looking for a holiday to Tenerife. It is absolutely amazing, From check in to check out. Always greeted with a cava, or water, and a warm refreshing damp flannel to refresh after your journey in. Every staff member you come in contact with is very friendly, helpful, and kind, nothing is a problem. Although not travelling with kids we opt for the suites as we like to have the private pool, we have stayed only in the 2 bedroom suites with private pool as all the times we have visited has been with my elderly parents, where having our own pool ( with staggered steps for my mothers poorly knees ) is amazing as they can enjoy a pool in their own comfort, in a beautiful room with all the things they need. We had a bottle of cava and cake and card from the hotel as it was a birthday holiday for myself, but we have been on other occasions too and they have done lovely gestures like this before, its nice little touches. Room service is fantastic the way they present the food, all laid out even when just having a bite to eat in the room. Cleanliness of the rooms is great, cleaners ask if we need anything more and if you do ask it's not a problem and they action it straight away, we did have a 3 issues this time with air con leaks and a pool issue nothing major at all, however I believe great customer service is measured also on how staff / companies act when there is an issue and without fail they were up to our room straight away and sorted each problem in exceptional time, which just shows how good the staff and this hotel really are. ( might I add this is the only time we have ever had a problem in our room in the 4 times we have stayed ) The spa is nice to visit also, I've never had treatments but its a nice change to pop down into a different style pool. We normally go in September which is quieter than May - however even in May although we found more families visited then and more people in the hotel in general, it didn't seem to feel anymore over crowded or loud, its such a lovely relaxing vibe and chilled. Plenty or room and areas to enjoy. The location for us is ideal, only 10minute ride into costa adeje if you want a bit of a busier night, or say 25minute walk, Or even further a field to Las Americas is still only a short cab ride away ( although we did walk it one day just one way over 20k steps but we did stop for refreshments along the way ) We do love the bars and restaurants in front of the hotel, on a sort of cove, with amazing restaurants and bars, shout out to Bloom Gin Bar, and Char, and KAI, Lagarto, - all amazing service and friendly staff. Salitre we also visited more for lunch. The restaurants in the hotel and bars are lovely too, I have ate in the Starfish and La Trattoría de Il Bocconcino both beautiful, and we have had many cocktails on the roof top bar, with amazing views. We plan to go back to The Royal Hideaway as many times as we can when staying in Tenerife. It's just AMAZING! Miss Lamb,

This was my 8th visit to this beautifull hotel. I have book allready for september this year. The only thing this time that was not good, was that they changed the wifi, one week before the hotel was closed for 6 weeks. There were many problems with the new wifi.