Royal Hideaway Corales Suites

We have just returned from a weeks holiday in a deluxe two bedroomed villa with pool. We have had an amazing holiday and felt very safe and well looked after by all the team at the hotel. It has only been open a few weeks since being shut down due to COVID-19 and most of the hotels around are still closed but the Royal hideaway has gone out of its way to open and make everything as safe as possible for its guests. The adults only part of the hotel is still closed so there is only one main pool open and only two restaurants and breakfast restaurant. This idid not spoil our holiday at all in fact because it was so lovely and quiet it made it feel very special. From the moment we arrived we felt looked after by the team. You have to wear masks in all the communal areas and when you enter the restaurants but once you???re sat down you do not have to wear your mask and you do not have to wear a mask once you???re lying by the pool. All the staff wear masks including all the cleaning staff and the rooms were spotlessly cleaned every day. There is hand sanitiser to use all around the hotel in every room and area.They take the health of their guests very seriously and it is sad to see that some of the guests feel they do not have to wear masks. It is most inconsiderate to the other guests and also to the staff and their health and safety. The food at both restaurants was delicious especially the Italian restaurant. It is some of the best food I???ve ever eaten. The service in both restaurants is excellent. The room service is also very good. Our room was spotlessly clean extremely big and very comfortable. It has everything you can possibly think of and an amazing view too. My only criticism of the hotel was one member of staff who worked at reception the afternoon of the last day we were there, 17th July. ( I believe he may have been called Leo) I telephoned for some bottled water and when it had not arrived an hour later I rang again to be told I???d only been waiting 25 minutes when I???d been waiting over an hour. He was extremely rude to me instead of apologising to me. The water eventually arrived THREE hours later. It was very disappointing when we had had a week of amazing service and all the rest of the staff especially the gentleman on reception who works in the mornings are just delightful. The gentleman who was rude spoilt the end of the holiday for us. It may seem petty to mention it but it was such a shock when everyone else had been so nice and he was accusing me of lying. It???s a very difficult time for tourism and I am surprised that he behaves like this when there are so many other people who would love to have his job in such a beautiful hotel. ( rant over!) If you are considering going on holiday during these difficult times I cannot recommend this hotel more highly. It is probably a great time to go because it is so lovely and quiet and you get such personal service, with amazing rooms and a beautiful setting.

...and yet I stayed at home. Thanks guys, thanks for the kind message cancelling my holiday, thanks for the reassurance that I would be receiving a refund and a special muchas gracias for then not giving me the refund. You guys are amazing thanks.

How disappointing that we found this place only to be interrupted by the CV. The hotel and the staff are top class. Everyone seems so happy to work there and why shouldn???t they be to be honest, it is fabulous. We have been lucky enough to stay in some great places (Gleneagles etc) and this place ranks right up there. We had been there for a few days when they had to move us because of the ongoing situation with the virus and closing down part of the hotel (not because of the virus - but because of reduced guests checking in). Arlette, the guest experience manager, could not have communicated it any better then she did and also made the change easy. She was naturally upset but we understood the circumstances. You can tell that they have worked so hard to deliver a top class experience at the whole of the Royal Colares hotel and it is such a shame. But they are all good and will bounce back stronger I???m sure. We will definitely be back as we loved everything about it. Thanks to all at the hotel and we hope things return to your brilliant normal ASAP!