Ladera Resort

One of the best resorts I have ever stayed at! Loved this place a million times over. If you're looking for excellent service, great food, relaxation and beautiful views... Ladera is #1. We will be coming back here.

We are guests at Hotel Chocolat right next door to this venue and thought that for a change we would eat there for one night. We had already made a?? reservation for 1830 hours for dinner and when we arrived were slightly early. Upon arrival we told the staff that we were there for dinner and the concierge asked us for the name of the booking, which we gave and she found on her tablet. We were then shown to some seats next to a bar area with an absolutely incredible view of the Pitons. Up until this point things were going well unfortunately that was now about to change..... Due to a very busy day we hadn't eaten lunch so ordered some chips and some cocktails at the seating area where they sat us and as we were waiting I noticed a restaurant type area to my side and I?? wondered why we hadn't been seated there before assuming it was because we were early. We then asked to see the Menu and again due to hunger asked if we could order already to which they said we could and we did with my wife ordering a burger cooked medium. We ordered and then they brought cutlery over at which point we asked to eat in the restaurant to which they said we could. I then walked over to the restaurant and asked the same waitress if we could sit anywhere (the restaurant was almost empty). She said no and that I had to go to the concierge if I wanted to sit in the restaurant. Confused as this was the waitress who just said we could sit there I went and spoke to the concierge who asked us if we had a reservation?? for dinner. At this point everything was starting to feel a bit like groundhog day as she looked in her tablet again and found our reservation. She then said have you settled your bill. I said we haven't even eaten our dinner yet but the staff were in full panic mode now and insisted I needed to goto the bar and pay for the cocktails (we hadn't yet drunken) and the chips before we would be allowed upstairs into the restaurant. I waited at the bar whilst the confusion raged on. The waitress behind the bar approached me and said to go into the restaurant and to pay at the end so we did. There was a waiter in our area who showed us to our seats and who was very friendly which was nice as up until this point the staff had if not been unfriendly had defintely been abrupt. As we were sat a waitress from the bar came over again and asked us for our names and if we had a reservation.......... When our food arrived mine was great. I had the chicken and calamari. Unfortunately my wife's burger was almost raw to the point where it was unedible. We told the waiter who said he would mention it to the chef and come back to us and then the next thing we know they had put the bill in front of us!!!!!?? The waiter came over again to find out why we hadn't paid and I asked him what the chef said. He didn't know and said he would ask, which shows he clearly didn't ask first time!!!! Finally a supervisor came over and when we had shown him a picture of said burger he immediately took it off the bill. On the plus side the view and cocktails were great however for the price of the food I would expect an excellent service.... we didn't even get average. ??