Cape Panwa Hotel

We're staying here RIGHT now, and we just couldn't wait to post our review of this incredible place. We went from one disaster to another with our flights and getting through immigration - which caused us untold amounts of stress, but as soon as we arrived here at this hotel we were made to feel at ease and since then, we've had nothing but incredible experiences here. Check in was a breeze - we were greeted with a nice cold drink and a wet towell to refresh our faces after our 90 minute transfer to the hotel. We were checked in within minutes, no queueing - which is a great thing when you're going to a less touristic area of Phuket. Our bags were taken from us and we were shown to our room. Unfortunately due to disabilities we were unable to take the junior suite with sea view - we were told on booking that there is an elevator to the rooms, but we weren't told we would need to climb many steps first to even get to the elevator. Pim in reception understood our predicament and even though it wasn't the hotels fault, they upgraded our room to a sea view suite at a considerably reduced rate. Our room is absolutely stunning - spacious, modern, yet distinctly thai in it's decor. We have a lovely large balcony complete with day bed and chairs overlooking the Andaman sea. The room comes with a king size bed, stocked mini bar, cable TV, DVD player, walk-in rain fall shower, bath and lots of toiletries. These are cleaned and beds made daily. The staff - I can't heap enough praise on these people - I feel like anything I say will not do them and the service they give justice. We have travelled the world, been to some truly wonderful places, but we have never received service like this place. From the moment we checked in they made us feel so welcome and like family. Always a smile and you can not walk past one single member of staff without them saying Sawadeekah/kap, bowing to you and wanting to know about your day and you can see their interests are absolutely genuine. The whole team at the Café Andaman are especially amazing. I would like to give a special thank you to Jennifer, Assari, Bow and Joe. Joe was especially attentive when our oldest son got sick from the food market - she showed so much empathy and genuine concern for his well being and gave us advice and arranged for us to go to hospital to have him treated. This was an extremely distressing time for us, as he was really sick for two days in bed. On the first day he became sick we thought it was a 24hr bug and he could ride it out in bed, we notified reception our son was ill and we needed to go to the pharmacy, I popped back to the room 5 minutes later to find Pim and Jan from reception attending to our son's bedside with cold towels for his forehead, trying to bring his temperature down. This, to me, goes above and beyond what you would expect from a hotel and its staff. Our son still hasn't quite recovered fully, and yet during his sickness and after, the staff have gone out of their way to make sure he's OK and have offered to make food that isn't on the menu and then made sure it's been taken to his room. All for no extra charge. Café Andaman hosts breakfast and a variety to suit all tastes from around the world, from English, Chinese, Thai - everything - you're never stuck to find something different every morning. We've never been bored at breakfast. It also has a set menu for lunch with a choice of Thai or European food, and a different themed buffet night most nights. Top of the Reef serves Al la Carte/fine dining with either tables inside or outside, the latter having a lovely terrace overlooking the sea. Amp works her butt off here - running around like crazy and making sure everyone is well looked after and the service is of a very high standard. Bamboo bar serves lunch and cocktails right on the beach. I have to give a special shout out to the incredible Sandy, here. She is quite the force of nature and she has her team whipped into ship shape. Seriously, she's amazing and hilarious. Who knew a little Thai lady could be so commanding?! Our little boy is 11 years old and the staff adore him. He is trying to learn Thai and likes to great them and speak to them in thai. The ladies at reception come out from the behind the desk to talk with him and ask him about his day and what he's been doing. J on the watersports is an absolute character and always shouting "My friend!" At him and tries to teach him Muay Thai everytime he sees him, which our boy loves. The management here are nothing short of phenomenal - they always have time to talk to you and are very approachable. The private beach is stunning here - it's cleaned constantly. It's easily one of the most stunning beaches in Phuket. There is always a sun lounger available here. The hotel offers a free shuttle bus down to the village every 15 minutes which connects to their sister hotel Kantary bay which is at the bottom of the hill. Cape Panwa feels like the best kept secret in Phuket, so you'll find very few tourists here, but lots of locals enjoying the local street food market right on the waterfront on Panwa view point. There are a few restaurants and bars to choose from if you want to eat outside of the hotel, and there is also laundry service and a 7/11 right around the corner less than 3 minutes walking. With Cape Panwa, you get a relaxing holiday, but then a short taxi ride to all the action and attractions. You truly get the best of both worlds and get to experience all that Phuket has to offer. Unfortunately, we're booked to go to Krabi next year and we can't change it, but we're going to go home and book to come here for 2025 as soon as the dates become available; and we can't see ourselves going anywhere else again! It's truly THAT special. Thank you to everyone single member of staff that has made our stay so unbelievably memorable.

Very nice accommodations. Excellent breakfast choices. My favorite part was taking the Thai cooking course with the chef. It was well curated, all the prep work had been done ahead of time. The chef did a great job explaining the dishes and ways to modify. We made three dishes in about an hour. Afterwords we sat down and ate what we had prepared. We received an apron, chefs hat and a portfolio of over thirty recipes. Well worth the price of admission

Spent lovely 10 days at this charming hotel with its amazing, wonderful large, shady garden. Super friendly staff, especially Sandy at the beach bar - to hear her „commanding voice“ and casual greetings to the guests put a smile to your face. Very good food, asian also available for breakfast, good choice for all tastes, clean and specious rooms, garden needs a little grooming, but they just started to prepare for upcoming high season. Access to beach via a little steep stairs, but also a cable car. Spa is very good. Special thanks to Jo for her excellent yoga classes on the beach (every other day at 7h in the morning, worth it !!). Very nice stay.