Ela Excellence Resort Belek

Overall we had a great experience that felt like a 5* vacation. Our assistants Servet and Leyla catered to all our needs perfectly. Overall the entire staff is wonderful and they make you feel like they genuinely like you being there. Also great attention to detail in all aspects. I will probably return next year.

Ela is a beautiful hotel with a lot to offer such as a direct private beach access, a beautiful pier, amazing kids facilities in the kids club, lots of ala cartes, lots of lovely areas to sit. My favourite is patessire which has the best cakes, chocolates and ice-cream. The pool bar branded ice cream is also amazing. Speacial thanks to the kids club staff. My kids really enjoyed the kids club. Aisha was wonderful with them and the manager met us and was kind and understanding woman. The male manager with white top not sahin the other one was also a nice guy and very friendly. Thank you we had a nice relaxing time when you looked after our kids. The japanese restaurant is worth the extra as Tommy is amazing, talented chef, entertaining and cooks lovely food and the manager their is amazing. Overall we enjoyed our stay in this wonderful place. Most of the staff are very good and helpful like Metin, Sudenur and Tugba who were our second assisstants. Yusuf the waiter on the roller blades is very good he was great with our kids and kind to us. Meeting Guzlat meant our stay improved as she saw what went wrong and fixed it. Ela Hotel should train their staff about the different rooms available for the guests, especially the disabled rooms to make the stay more comfortable. The first assistants we had said all the disabled rooms are the same and all the beds are the same but this was not true and this meant i struggled in the wrong rooms for 5 days when i could've been comfortable in the right room with a suitable bed, which i had my last 5 days after I insisted on seeing more disabled rooms and Guzlat showed me 1016 which was perfect for me and my family. Assistant manager Gulzat made up for things that went wrong and she was wonderful, kind and very professional. If I rebook is because of Gulzat turning things around, her ability to fix problems. The room manager also came to talk to me on my last day and he is a kind man who genuinely cares about the disabled guests. However, I don't know why i did not meet him before. For kids: There is an amazing kids club with a big softplay room, pertend play, daily activities. There is a baby room, big kids sleeping rooms, cameras in the open areas. There is a big play area and a small playground. A teen room, small aqua park and a big aqua park. Food: Hayat is the main buffet restaurant, which has a variety of different foods. There is a small vegan section, fish section, grilled meat section, salads, fresh baby food, bottled baby food and kefir milk, dessert area, cooked rice and pasta. Sometimes the meats, even chicken was very raw. A broken cup pieces was still there the next day, food was often cold and repetitive. Themed nighta would be great idea so the food can be different. Staff don't help disabled people who struggle to carry food except a few staff and most only when i asked for help. I think they should improve on this. La perla- Italian ala carte with nice steaks, nice starters, delicious mushroom resotto, desserts. Our last night here wasn't great because the waiter Arif didn't understand medium rare, well done and gave us raw meat twice! We left unhappy. He should not take orders. Our first night here was great and we ate perfect steak. However, our last night here was ruined. La sofa-Turkish food, great humus and lovely scenery, extra fee for breakfast ala carte isn't worth it as you can have better in the 24/hr restaurant. For €30 breakfast i expect better. The service here was a bit slow, waited over 30mins for drinkd and some staff are not friendly and keep asking if you have reservation. Humus here is amazing, why is all the humus in the hotel not like this? They ran out of pide with mince a lot, which was frustrating. La Gelata-This is my favourite and it has great sushi and steak and it's right on the beach. The service here was great. Anotolia-24hr restaurant The Turkish breakfast here is amazing The food variety is good but can be much better for a 24/hr restaurant. The food is also not always great depending who you get. And because this restaurant is open 24hrs, its important staff are professional, the service here should be the best because its a 24hr restsurant. However, the staff here is the worst in the entire hotel. Some of the staff are lovely and professional some like Goczel are miserable and unncessarily rude for no reason and ruined our last day! He really should get a different job or not serve people if he is having a bad day!! Another waiter was also rude and took over 30 minutes to give us a drink, he had an attidue when the manager talked to him as well and he never apologised to us. The manager is lovely but he is not always there so staff do what they like. Things to improve: Disabled sun beds high ones around the pools and suitable chairs to sit on for the disabled. Childrens buffet should have french fries and chicken nuggets and small burgers. Staff should learn English at least food vocabulary Bars-no non alcholic cocktails menu/options i just asked for non alcholic and got random drinks Adult cinema is smelly and humid (maybe carpet should be changed & chairs cleaned with steam). Adult cinema time is not good! 8pm is around dinner time. Afternoon movie around 5pm and 7pm would be nice and 11pm. Kids club should give timetable of activities and a tour when new people arrive Kids club manager should have a meeting with parents when they state their child is Autistic or has additional needs to discuss their needs. This would be helpful for the staff, child and parents. When i emailed before i came i was told the staff in kids club have experience with Autism but not all do. Guest services should explain things well like different disabled rooms. A tour from first day of arrival would be nice A welcome drink would be nice-we didn't any even though we arrived late and were very tired. Also, would be nice if a staff member took us to the 24/hr restaurant when we arrived but we were just given directions and 1 guy working there told our son off on his first night!