Gloria Serenity Resort

After several very nice holidays at Gloria Serenity we are a little bit disappointed this time as some things are really bothering. First thing is the cleaning of the room which was almost perfect in the last years, but this year we had to complain several times in the first days, e.g. toilet wasn't clean when we moved in, there were lots of hairs on the floor, but also behind the TV and other places, hairs also in the shower... Now it has gotten better, instead turndown service gets worse and worse and only consists of collecting old towels from the floor and throwing new ones in the bathtub. They don't even bother to hang them on the rack. Second problem is the pier. We have been here now for a week and it has not once been possible to get a place on the pier. We have been there as soon as 8 o 'clock : all places taken, but many people don't show up within the next hours. There is a sign saying they will free the places after 2 hours, but it doesn't happen. Even at the bar you often don't get a place, as people occupy places there also without being there... It doesn't help, that people from the other Gloria hotels can use the pier, too, which makes it even harder for Serenity guests to find a place in their hotel... Food in general is very good, only there is often not enough of the Turkish flatbread which we love, while the other bread is really not good. A la carte restaurants are good, except for the Steakhouse which was a huge letdown. They got most orders wrong, we asked for several things which we never got, food was way less tasty than in the other restaurants, they didn't even get the chocolate souffl?? right, which was a cake... Also, they are employing more and more people from Russia. That's not a problem for us, but we have met some people already, who understood neither Turkish nor English. If I travel to Turkey I expect to be able to communicate with peolpe if not in Turkish than at least in English, I don't think it is a good idea for the hotel to concentrate only on Russians. Another thing which is sad, is that there is no service, neither at the beach nor at the pools. That was also different in the last years. It feels a bit like while prices are going up, service is going down. We always liked the friendly atmosphere at Gloria Serenity which we felt was less formal than in Maxx Royal or Regnum. And all the people who work here are still very friendly and helpful, but we think there should be something done about the problems mentioned to keep it a place people like to return to.

A fantastic hotel set in a beautiful park environment. We loved it, even though we don't play golf. Staff are exceptionally friendly and helpful, food is brilliant in all of the restaurants. We had the most relaxing holidays ever. Pools and beach are amazing. Rooms are well kept and definitely spacious. Would definitely recommend to anyone thinking of booking it an will come back for sure !

We had a magical time, very relaxing. A fantastic hotel set in a very beautiful environment. Staff were great all over the hotel, food was amazing, pools and beach were fantastic. Rooms are well kept and spacious. We would strongly recommend the hotel and will definitely go back again. Even though we don't play golf ;-)