Mystique, a Luxury Collection Hotel

Room: There is a panoramic view , and then here is THE VIEW from your room at Mystique hotel. It has a magical beauty ! Add to the view extremely friendly, knowledgeable, professional, smartly courteous staff, and it will result in one heck of a vacation! Food/Beverage: Great breakfast . The food and service ere impeccable . We found the meals at the hotel dinner restaurants the best among the ones we tried on the island . We wish we had all our meals there. The hotel sommelier converted us to Greek wine lovers! Her knowledge and love of Greek wines were eloquently pouring out of every glass during our wine tasting experience. The front desk manager???s ability to be everywhere all the time and to ensure a very smooth hotel operation never ceased to amaze us. Thank you for a perfect stay!

Do not waste your money or your vacation by staying at this hotel! Where can I even start from???we had to extend our trip to Santorini by one more day and unfortunately my hotel was fully booked so we decided to spend our extra day in Mystique???first of all the room they ???up graded??? my family to was not cleaned! As I was showering I thought I thought I saw cracks on the wall, after looking closely I noticed I was seeing long pieces of hair all over the wall, and the shower floor! grossed out I tried reaching out for the bathrobe only to find more hair on the robe, then as as I started examining the rest of the bathroom I noticed hair all over the bathroom! When I called the front desk they asked me to bring down a video for them! That???s correct! Instead of sending someone to check it out they asked for me to bring down a video! Which I did!! This hotel has many steps, and in the heat of Santorini very tiresome to walk up and down (coming from someone who regularly exercise) I took the video down to front desk and politely told them that not looking to change my room at this time since I???m only there for one night and I have to check out early in the morning (7:45 to be exact) so I???m just bringing it to their attention that they need to pay close attention to proper house keeping! This should not be acceptable at any hotel let alone a ???luxury??? one. They apologized. Next, one of the AC units wasn???t working either, And the room was muggy and humid! Annoyed but glad to be there for only one night I asked the front desk to please send porters to my room by 7:45 to help with the luggage???s because I???ll have my transfer waiting to take us to the airport! I should have mentioned we are BONVOY platinum members and as part of our status we have the option of complementary breakfast. Since the restaurant breakfast didn???t start until 8 AM and we had to check out they gave me the option of boxed breakfast and i agreed and asked for it to be vegetarian! The next morning they sent 2 breakfast boxes ( for 4 people) and they were Turkey sandwiches!!! I was annoyed yet again but this time I didn???t cate and just wanted to leave the hotel and asked the front swak to please make sure the porters are here on time to help with luggages as I have a transfer waiting for me???.they said ???no problem??? the porters are actually ???waiting??? to come to my room, I said in that case it???s ok to send them early to me. Like I mentioned there are many steep steps, so climbing up the steps with luggages is not easy! Hence most of these hotels have porters to help w the luggages. Anyway we waited from 7:30 until 7:50 for the porters to show up! But they did not!! My husband was so beyond annoyed that he took the luggages up to the street himself with his bad back!! He refused to call the front desk AGAIN for something g we had already called twice for! I apologize for such a long review but If you are here reading reviews it means you want to know about other travelers experience. Our experience was terrible and I would suggest to look at other properties. This place is not worth it!

Just got back from the Mystique in Santorini. This place is wonderful and the staff is super warm and friendly. We will remember this trip forever. When we booked in February, there were no points-only rooms, so we booked a wet allure suite for 70K/night plus ???400/night. The room was very large and really nice. The view was incredible, and the front door has a picture window that overlooks the caldera. We had a hot tub and 2 lounge chairs on our front porch. If I was to be picky, the room has very little furniture in it, especially for such a large room. This made it difficult to spread out and place belongings/phones on a counter top. Same issue in the bathroom. Very little counter space. The location is amazing. It???s near the shops of Oia, but maybe a 5 minute walk away from the main area. This is nice, as it???s more private. As, others have said, there are many stairs and the hotel is configured a little bit like a Dali stair maze. Lots of ups and downs and twists and turns. So it???s difficult to find your bearing and you get spun around a lot. A word of wisdom to older folks, the stairs are for real. These are not office-building like stairs. They are more like steep uneven cobblestone ancient stairs like on the Inca trail or something. I???m surprised no one has died waking up and down the stairs. I mean that for real. Nevertheless, the location is so incredible, right on the cliff, that we were happy to ???pay to play??? We used our platinum benefit for breakfast, but the cash rate includes breakfast. The food was great and you can order as many dishes as you???d like. A small nit would be that breakfast didn???t open until 8am. I know Greece opens/closes a lot later than the US. But, we had early tours and ferries that required us to eat before 8am. The front desk/concierge is a decent walk away, up some stairs and then down some stairs. The hotel has an app that works with WhatsApp and it was easy to communicate. The concierge is ???pretty good??? at responding. Most requests were fulfilled, but we found the need to walk over to them a few times because we were ghosted mid-request. We also got ghosted one time when we needed a taxi back from a restaurant at night. It is what it is. It???s still a nice feature and we found perfectly fine work arounds.