Hotel Botanico & The Oriental Spa Garden

Hotel is very beautiful and staff is very nice. In our first room hot water was very poor but staff was responsible and replaced our room without problems. Place makes feel of very luxury hotel but somehow it didn't fit our simple expectations. We, as couple, ordered half board and was surprised to discover that there is no buffet for dinner and there are only luxury shef restaurants at evening where you should book in advance and wear formal clothes. Menu was very complicated for us. Portions small. I don't have idea what children will eat there. All 3 restaurants had limited options to choose from so at some point we just ordered same dishes. Service in restaurants was slow and sometimes we had to call waiter several times. With some waiters there was difficulty to communicate in english. Another disappointment was that drinks for dinner not included in half board at all and you should pay separately and not cheap. It is very uncomfortable situation when we sit in luxury restaurant and staff try to push you water that you should pay in addition for your half board you already payed. In the end of dinner it was also confusion about how much tip to leave if at all. We ordered half board to simplify search for restorants at evening but in the end, it was much better to find simpler dinner outside if you want just to eat. At morning, breakfast at least buffet style. It can be more variable and have more fresh vegetables. Bed mattress feel very cheap for 5 star hotel. In morning I felt pain in my back. My bed at home feel much better. Another confusion was bottled water delivery to room. Few days staff gave us free bottles of water to room. When for another 2 days they didn't brought water we called to reception and they said it cost money. It was strange why they gave it for free before. Fortunately, there is near supermarket with adequate price for watter bottles so I buy them to room instead of rely on unsure water supply from hotel. During our stay there was strange construction noises which doesn't allow you to fully relax outside in pool. Bar drinks was not worth it. Coctails cost 12 eur and are not tasty. There are better options outside.

When there's a REAL rose in the bathroom, you know this is going to be special. And so it goes, hour after hour, day after day: "isn't that lovely?" From a breakfast that's as perfect (literally perfect) as you make it to a stroll around the garden . . . and its sumptuous greenery. Somewhere to sit in peace and adjust to the pace (or absence thereof :o) a week at the Botanico washes all your cares away. We didn't use anything like all the facilities but enough is as good as a feast. Oh yes: the food. We did late lunches at the Palmera Real, as a change from fine dining as the sun went down. If you're looking for somewhere romantic, this is where you should come. Criticisms? Nope. Can't think of anything to say on that score. But I can say thank you. So I will. Thank you.

Brilliant hotel with a team that truly cares about providing guests with the best possible experience in a thoughtfully designed setting. The hotel grounds and garden are excellently maintained and a pleasure to explore, it's a real priviledge to have such a strong variety of plant life situated around the hotel - not just in the gardens. The same level of attention detail is applied throughout, we was particularly impressed with the refinement given to the room service, we ordered from 'The Oriental' and the meal was served to us on our balcony overlooking the spa garden complete with a formal table setting with table cloth, flowers, breads and cocktails from the bar hall brought to us freshly made. The team quite literally made us feel like they was bringing the restaurant to us, and of course the food was excellent. The outdoor pool areas are tranquil and great for recharging as is the spa area with a nice selection of aromatherapy rooms/sauna. Highly reccomend the relaxation beds next to the indoor pool too! My partner and I found ourselves pleasantly surprised each day of our stay, either by the care and proffesionalism of the team or by the many wonderful features of the hotel itself. Thank you for a wonderful stay Botanico Team!