Iberostar Grand Hotel Portals Nous

Enjoyed my stay at the Iberostar Grand. Here are the best things about the hotel: - Bed was super comfy and the sheets high quality - Breakfast was amazing! A continental buffet and all other food ordered off a menu and made fresh to order. Plenty of amazing healthy options and very gluten free and dairy free accommodating - Beautiful setting on the edge of Portals Nous beach. Great place to eat breakfast listening to the waves. - I had the gym to myself all week! Plenty of good equipment for a Crossfitter - great selection of kettlebells, dumbbells and a barbell. Can use studio next door if need more room. - Sunbeds round pool super comfy and always able to get a bed. - No kids running around - Staff are super friendly and service is excellent - Great location only 15 mins from Palma - Lots of lovely restaurants and bars in walking distance Not so great:- - My room was right next to the road and entrance and it could be noisy with delivery???s and staff coming to work. Got woken up a lot. It didn???t get any sun and I couldn???t dry wet clothes. It was also next to a room used for the staff of 2B toys and games exhibition and the guy using the room loved his Marijuana. It made my balcony unusable because the smell was so strong and I could smell it in the corridor outside my room. - The toilet door is a bit weird. It has one way glass, you can???t see in but you can see out and there is no privacy really. Probably not good for those in new relationships!!

Amazing day, not to be missed! We started with a hike and then we had our yoga class, small class size. Anna, was very attentive. Ensuring that we were properly doing each pose and that we were getting the maximum out of the class. One of the best classes I have been to, at a natural environment. Then we had a great lunch at the 5* Iberostar Grand Portals Nous, to finish with some relax at the Spa of the Hotel. Overall, a great workout for the body and mind. I would highly recommend this!

I have given this rating and review taking into consideration the cost per night (???400-600 pn) and comparing the experience with that which I would receive from other international 5* brands (small luxury hotels of the world / luxury collection / st Regis) which are available on Majorca and charge a similar price to this iberostar. Good points - excellent welcome from the front desk, champagne and chocolate when we arrived - Complementary wine and dessert for our anniversary in the room - Staff on front desk and concierge were excellent, professional and attentive - The room: very spacious, modern, clean, lovely soft sheets. - Housekeeping: excellent attention to detail, twice daily service. Nice water and coffee - The hotel has a sustainability policy to reduce plastics. We appreciated this and the industry as a whole needs to move towards this - Room service breakfast: you can receive the same service as in the restaurant for a small tray charge (8 eur) this came on time and was correct - You can speak to the reception on an app on your phone, this is good as you have a record of the conversation and reduces the risk of miscommunication that you sometimes get on the phone - Complementary fresh fruit juice drinks at the pool (on occasion, not on demand) this is a nice touch - Breakfast - a la carte food is excellent - Good location next to the beach, but the hotel blocks the sun on half the beach in the afternoon! Mr Iberostar obviously has some good connections in planning permission - Nice artwork and luxury furnishings inside Not so good points None of these are outrageous as standalone issues - but you simply wouldn???t experience such a big list in an alternative international brand which charges a similar price: - It is NOT ADULTS ONLY! Earlier reviews say it is, (so it must have changed) It is a little misleading online because of this and even their own web text on google says it is (see screenshot). I suspect this is a management decision to make more money, but the place isn???t suitable or aimed at kids. (As originally it wasn???t built for this). There is nothing for them to do and the pool is way too small to accommodate them. During our 7 night stay, there wasn???t much of a problem as there were not *many* kids (apart from some 15 year olds amusingly downing strawberry daiquiris) but it could have gone either way. - Whilst the rooms are lovely, there is insufficient sound insulation. This means you hear (and get woken up) from people walking, moving chairs and cleaning in the room above. And you hear others??? room doors shutting loudly which also wakes you up. - Restaurant for lunch and dinner: it was good for burgers and club sandwiches but other dishes (prawn pasta for example) was distinctly average - Pool: didn???t have enough umbrellas for the sun beds. This resulted in an awkward conversation with the pool guy who said he couldn???t move another guest???s (who had clearly left the pool) umbrella in case they came back. The lifeguard (girl) then corrected this about 30 mins later, but it was annoying. Just buy more umbrellas - Late check out - we asked for a late check out and was told it wasn???t possible because of capacity and room availability. We then offered to pay, and for ???65 there was suddenly availability and capacity. We aren???t don???t mind paying, but this should have been made clear from the start (eg ???yes there is availability for a fee???) - black out curtains in the room - they don???t work. If you like waking up with the sun then it???s no problem. - No hot water / tea making facilities in the room. Available through room service for ???4.50. Summary I have mixed feeling about this place (as some fellow reviews have said below). We overall had a nice stay. If the rooms were in the ???250-300 range it would have been very good or even excellent, but at nearly double that, there are some fixes needed to get it up to the standard you would expect from international 5* brands. If you are used to staying at places like this then the Iberostar unfortunately falls below these standards.