Al Naseem, Madinat Jumeirah

We have just returned from a 7 night stay at Jumeirah Al Naseem, which was quite simply faultless from start to finish. We arrived around 9am after a long flight from the UK and received a warm welcome from the moment our taxi door was opened. We were lucky enough to be able to check in early, which we really appreciated, and were walked to our Ocean Club Superior Room, which faced onto the beach front with views of the Burj Al Arab. We were really wowed by the space and facilities offered and the room had been decorated as we were celebrating our wedding anniversary. It was the most perfect welcome. They also left a beautiful anniversary card and cake in the room during our stay - we were made to feel like special guests. The bed was super comfortable with lovely linens - we did find the pillows rather soft and were easily able to request memory foam ones instead via the WhatsApp E-Butler service and they were promptly delivered to the room. We chose our room as it has a juliet balcony rather than a traditional one and we enjoyed opening back the doors to let in the open air whilst sitting enjoying a morning coffee at the table and chairs. We found the room spacious and having this set up suited us very well. The cleaning of the room, including turn down, was excellent and we had a fruit bowl left, which was refilled each evening. Plenty of water was provided in the room every day in glass bottles and was more than sufficient for our needs. All of the staff throughout the hotel were so friendly and helpful. It’s usual to find the odd less helpful person but at Al Naseem everyone was outstanding. Our room provided access to the club lounge where we found the service to be really exceptional. Ibrahim and his team all do a fantastic job every single day but special mention must go to Dennis for his flair, creativity and efforts in the making of our non alcoholic cocktails each evening and Rosie and Maya who looked after us so well. The food and drink offerings provided to us were all delicious and we enjoyed afternoon tea most days! We ate breakfast in the lounge every morning, except one, and found the offering to be large and varied. We enjoyed it far more than at the Palmery which, whilst good, felt too busy and lacked the tranquility and service of the club lounge. We spent some days beside the adult only Sugarmash pool and were well looked after by the staff with towels, water and drinks. The pool was chilled to a temperature that was very needed in the humidity and heat in September. We also visited the beach several times and have fed back to the hotel that it was understaffed there - they have taken my feedback on board and I am confident that the situation will be rectified for future guests. The turtle lagoon area is beautiful and surrounded by restaurants and bars - we enjoyed a fantastic meal in Il Borro and it being situated within the hotel grounds was ideal. We also used room service several times and found the food delicious and delivered in around 30 minutes. We regularly used the WhatsApp E-butler service and found it very easy with a prompt response each time. We did also visit the concierge desk for some needs and found the choice of either to be helpful. Please see my separate review for Hydro Sports which we organised on the beach and were able to charge directly to the room, making it very convenient - our private boat tour also left from the Al Naseem beach so it was a win-win. We are aware that Al Naseem was awarded the Forbes 5 star rating earlier this year and can see exactly why that was - it is a hotel you can be confident will look after you exceptionally well. Thank you to everyone for our wonderful stay 😀

We stayed here for 8 nights in September and had the most amazing time! The hotel itself is stunning, very modern and great facilities. We arrived early around 8am and by the time we finished breakfast our room was ready which was greatly appreciated after a long night of travelling. The room was gorgeous, beautifully decorated and we loved the open plan layout. We had a lovely view of one of the pools with a side sea view. Breakfast at the Palmery was fantastic, they had so much variety. We particularly loved the avocado bar which had fresh avocado on toast and the best poached eggs! Our favourite part of the hotel was being able to use all the facilities of the other Jumeirah hotels which were all equally stunning. There was so much to do and see you didn't need to leave the resort! We spent majority of our time at the pools at Al Naseem or the beach area at Mina 'A Salam. We loved the infinity pool and how you got the best of both! The staff at the pools and beach areas honestly couldn't do enough for you, they are all so friendly and work so hard given the 40 degree heat! I loved how you're provided with a cool bag of water bottles which is replenished throughout the day. We tried numerous restaurants at the different hotels as we were on a half board package. They were all lovely but in particular our favourite was Kayto. The sushi was divine and was such good value. Another favourite of ours was Maya Bay, although not included in half board this was one of the best restaurants we've been too. The staff are what truly make this an exceptional stay. Our favourite part of the day was sunset drinks and shisha at the Kalsa Pool Bar. A big shout out to Hosni who provided exceptional service with the shishas and we loved our daily chats with him! Jeeva & Hashaam were so efficient with our food and drinks and couldn't do enough for you. Great service! Emad at the Palmery really put a smile on our face every morning at breakfast. Always happy to see us and really went above and beyond. One morning he made us a traditional Arabic breakfast which was amazing and totally unexpected! He truly made us feel special and made our stay. Hum-Pathavi our housekeeper left our room spotless everyday! He was so warm and friendly and we really appreciated the wonderful towel art he left on our bed. Despite all of the hotel staff being excellent, our only disappointment were the staff in reception who are rather cold. In particular, we had an incident where we were directed to a cash point that wasn't working and had swallowed our bank card. I understand the cash machine not working isn't the hotels fault, however they were aware of this issue yet didn't put a sign up or tell us not to use it. They didn't offer any assistance in helping us to retrieve the card or any real apology which I was disappointed in given the calibre of the hotel. We then asked to speak to the manager who said he would look into it however 4 days later when we checked out this hadn't been resolved. He said he would make it up to us when we next come back which is disappointing considering we were still in the hotel for 4 days! Despite this, overall we had an amazing stay and honestly can't wait to come back. This is the best hotel we've stayed in and have had an unforgettable week - thank you.